We may collect information that you voluntarily provide through our website forms, email communication, quotation requests, or other business inquiries.

This information may include:

• Your name
• Company name
• Email address
• Phone number or WhatsApp number, if provided
• Country or region
• Product interests
• Customization requirements
• Order quantity or estimated purchase volume
• Project details, drawings, specifications, packaging requirements, or reference images you choose to send
• Any other information included in your message or inquiry

We may also collect basic technical and usage information automatically when you visit our website, including:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referring website or traffic source
• Cookie and analytics data

Mepalwood does not process online payments through this website and does not intentionally collect credit card information, payment account information, or other payment credentials through general inquiry forms.

We use the information we collect for business communication and website operation purposes, including:

• Responding to your inquiries
• Preparing quotations or product recommendations
• Understanding your product, OEM, ODM, or wholesale requirements
• Communicating about samples, customization options, packaging, delivery, or order details
• Evaluating project feasibility and cooperation requirements
• Improving our website, product presentation, and customer experience
• Analyzing website traffic and inquiry performance
• Maintaining website security and preventing misuse
• Complying with applicable legal, tax, or business record requirements

We do not use your submitted business information for unrelated purposes.

Mepalwood operates as a B2B wooden decor, OEM/ODM, and wholesale inquiry website. When you submit a contact form, request a quote, or send us an email, we use the information you provide to understand your requirements and reply to your request.

The information you provide may be used to evaluate product categories, customization needs, material preferences, sample requirements, packaging options, estimated order quantities, and potential cooperation details.

Submitting an inquiry does not create a confirmed order, contract, or supply commitment. Product specifications, pricing, MOQ, sample terms, lead time, packaging, and delivery terms are confirmed separately based on the final project requirements.

Users should not submit highly confidential drawings, trade secrets, financial information, sensitive personal data, or other confidential materials through general inquiry forms unless a separate written agreement is in place.

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, and analyze traffic performance.

Cookies and similar technologies may help us:

• Keep the website functioning properly
• Understand which pages visitors view
• Measure traffic sources and website performance
• Improve content, product pages, and inquiry conversion
• Support security checks and spam prevention
• Support future analytics, advertising, or remarketing activities where applicable

Where applicable, we may use tools such as Google Analytics, Google Tag Manager, reCAPTCHA, advertising pixels, heatmap tools, or similar website analytics and security services.

You can control or disable cookies through your browser settings. However, some website functions may not work properly if cookies are disabled.

For more details, please refer to our Cookie Policy when available.

We do not sell your personal information.

We may share necessary information only in limited situations, such as:

• With internal team members who handle inquiries, quotations, samples, production, or customer communication
• With trusted service providers that support website hosting, email, analytics, security, form management, or website maintenance
• With logistics, packaging, or production-related partners when necessary to evaluate or fulfill a business request
• When required by law, regulation, legal process, or government request
• To protect our website, business, rights, property, or users from misuse or security risks

Any shared information is limited to what is reasonably necessary for the relevant business purpose.

We keep inquiry and business communication records for as long as reasonably necessary to respond to your request, manage potential cooperation, maintain business records, improve our services, or comply with legal and administrative requirements.

If your inquiry does not lead to further business communication, we may still retain basic records for a reasonable period for internal reference, anti-spam protection, and business follow-up purposes.

You may contact us to request deletion of your information, subject to applicable legal or business record requirements.

We take reasonable technical and organizational measures to protect the information submitted through our website.

However, no method of transmission over the Internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Please do not submit highly confidential drawings, trade secrets, financial information, sensitive personal data, or other confidential materials through general website forms unless a separate written agreement is in place.

Our website may be accessed by visitors from different countries and regions.

By submitting an inquiry or contacting us through the website, you understand that your information may be processed for business communication, quotation, and supplier-client cooperation purposes.

If you are located in a region with specific data protection laws, you may have certain rights regarding your personal information, depending on applicable law.

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Request information about how your data is used or shared

To exercise any applicable rights, please contact us using the contact information below.

Our website may contain links to third-party websites, platforms, tools, or resources.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

Our website is intended for business users, wholesale buyers, retailers, brands, importers, distributors, and other professional visitors.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, legal requirements, analytics tools, or data processing activities.

The updated version will be posted on this page with a revised “Last updated” date.

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Mepalwood

Email: info@mepalwood.com

Website: https://www.mepalwood.com/